Cosmo Privacy Policy

We respect your privacy and are committed to protecting your personal data at Cosmo Online Casino. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit Cosmo Casino.com, register an account, deposit funds, or otherwise interact with our services. By using Cosmo Online Casino, you consent to the practices described below. We encourage every player searching for "cosmo casino nz" or looking to complete a "cosmo casino login" to read this policy carefully before registering.

Who We Are

Cosmo Online Casino is operated by Rock Swift Group Limited, registered at 4th Floor, Water's Edge Building, Meridian Plaza, Road Town, Tortola, VG 1110, British Virgin Islands, under licence No. 00884 issued by the Kahnawake Gaming Commission. At Cosmo, we process Interac deposits through our payment partner, PayDirect Billing Solutions Inc., which also receives certain transaction information when you use this method. We at Cosmo take data protection seriously across every part of our platform, including the desktop client, mobile web experience, and our promotional pages.

Information We Collect

When you create an account, request a "cosmo login," or complete "cosmo casino sign up," we collect certain categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

We collect registration details such as your name, date of birth, email address, residential address, and country, which we use to confirm you meet our minimum age requirement of 19 and to verify eligibility for "cosmo casino nz" players.
We gather financial information, including payment method details for deposits and withdrawals such as Visa, Mastercard, e-wallets, CAD EFT, eCheck, and distributed-ledger transactions.
We record gameplay activity, including bets, wins, bonus usage, and loyalty points earned through the Casino Rewards programme, so we can administer promotions and track wagering contributions correctly.
We collect technical data such as IP address, device type, browser information, and login timestamps, particularly relevant when you access our services through "cosmo casino app" or "cosmo casino mobile."
We may collect verification documents, including proof of identity, proof of residence no older than three months, and proof of ownership of financial accounts used for deposits or withdrawals.
Where biometric login is enabled on your device, we note that such data is stored locally on your device rather than on our servers.

How We Use Your Information

Our Cosmo platform uses the information we collect for several legitimate purposes connected to operating a licensed online casino. We at Cosmo use your data to open and manage your account, process deposits and withdrawals, and apply the correct withdrawal fee schedule. We also use your information to detect multiple-account activity, proxy-account strategies, or other irregular play described in our Terms and Conditions, since one account per player is strictly enforced.

Our Cosmo Online Casino team uses your contact details to send transactional communications, respond to support requests submitted via live chat or email, and notify you about changes to our policies. Where you have opted in, we may also use your data to inform you about reload deposit bonuses, free spins, or other promotions available through the Casino Rewards network. If you no longer wish to receive marketing messages, you may opt out at any time without affecting your ability to use core account features, including completing a "cosmo casino login nz."

Legal and Regulatory Compliance

Because Cosmo operates under a Kahnawake Gaming Commission licence, we are required to retain certain records for compliance, anti-fraud, and dispute-resolution purposes. We may share limited data with eCOGRA, our alternative dispute resolution provider, or directly with the Kahnawake Gaming Commission if a complaint is escalated. We also retain records as necessary to support independent audits of our random number generators and payout percentages.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly to operate our services:

We share relevant transaction data with payment processors, including PayDirect Billing Solutions Inc. for Interac deposits, and with banking partners involved in wire transfers, SWIFT payments, or e-wallet withdrawals.
We may share information with identity verification providers to confirm documents such as photo ID, proof of residence, or notarised statements.
We share necessary data with other casinos within the Casino Rewards network, since your loyalty points, status level, and certain weekly withdrawal caps are calculated collectively across partner sites.
We may disclose information where required by law, regulation, or a valid request from the Kahnawake Gaming Commission or another competent authority.

Data Security

Our Cosmo systems use 128-bit encryption to protect transactions and account data transmitted between your device and our servers. We at Cosmo restrict access to personal information to employees and service providers who need it to perform their duties, and we require that any third party handling your data maintain comparable security standards. Despite these measures, no system is completely infallible, and we encourage you to use strong passwords and protect your own login credentials when accessing your "cosmo login" or biometric authentication features.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy legal, regulatory, tax, and dispute-resolution obligations. Where an account becomes dormant, we may remove the balance within up to 60 days, with bonus funds forfeited, while cash balances remain returnable upon request after identity verification. Verification documents, transaction histories, and communication records may be retained in accordance with our licensing requirements even after account closure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We aim to honour these requests wherever applicable:

You can request access to the personal information we hold about you.
You can ask us to correct inaccurate or incomplete data.
You can request deletion of your data, subject to our regulatory retention obligations.
You can object to certain processing activities, including direct marketing communications.
You can withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out beforehand.

To exercise any of these rights, you may contact our support team, and we will respond to verified requests within a reasonable timeframe.

Cookies and Tracking Technologies

Our Cosmo website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how players interact with pages such as "cosmo casino games," "cosmo casino slots," or our "cosmo casino bonus" offers. For full details on the categories of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

International Players and Jurisdictional Responsibility

We do not publish a restricted-countries list, and responsibility for confirming the legality of online gambling in your country or location rests with you. Our site is presented exclusively in English, and the English version of our Terms and Conditions takes priority over any translated material in the event of a conflict. Players searching for "cosmo casino new zealand" or "cosmo online casino" should confirm that online gambling is permitted where they reside before depositing funds.

Children's Privacy

Cosmo Online Casino is strictly intended for individuals aged 19 and over. We do not knowingly collect personal data from anyone below this minimum age, and any account identified as belonging to an underage individual will be terminated, with winnings forfeited to the Kahnawake Gaming Commission in accordance with our Terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We encourage you to review this page periodically. Continued use of your account, including repeated "cosmo casino login" sessions, after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, you can reach our support team via live chat, available 24/7, or by email at [email protected] for general queries and deposits, or [email protected] for alternative deposit solutions. We aim to reply within 48 hours. If you remain unsatisfied with our response, you may escalate your concern to eCOGRA as our alternative dispute resolution provider, or contact the Kahnawake Gaming Commission directly at [email protected] within six months of the issue arising.