Our Cosmo Responsible Gaming

Who Can Play With Us

We at Cosmo Casino require all players to be at least 19 years of age, in line with our footer badge and the standards we uphold. Age verification is part of our account approval process, and any accounts found to belong to underage players are terminated immediately, with any winnings forfeited to the Kahnawake Gaming Commission. Responsibility for the legality of online gambling rests with you as the player, based on your country of residence or location, and we encourage you to confirm that online gambling is permitted where you live before you register.

Our Cosmo platform also enforces a strict one-account-per-player policy. If more than one account linked to a single person, household, family, address, e-mail, financial account, IP address or shared network is identified, those accounts may be suspended and any associated winnings confiscated. This policy exists to protect both you and us, ensuring that bonuses and promotions are used fairly and that no player circumvents the protective measures we've put in place.

Tools We Offer to Help You Stay in Control

We understand that responsible gaming means giving you the tools to manage your own play. Although our site publishes limited specifics about certain tools, we at Cosmo Casino want you to know the kinds of protections and practices built into our platform:

• Account verification requirements that help confirm your identity and protect against fraud
• Deposit limits of a minimum of 10 on your first deposit and every deposit thereafter, keeping entry points manageable
• Withdrawal and transaction limits that vary by method and country, helping manage the pace of cashouts
• Dormant-account handling, where inactive balances may be reviewed within 60 days, with bonus funds forfeited but cash returnable on request after verification
• A 48-hour pending period on withdrawals, during which you can reverse a withdrawal request in part or in full if you change your mind
• Transaction security through 128-bit encryption to protect your financial information

Our Cosmo team encourages you to use these built-in pauses, like the withdrawal pending period, as moments to reflect on your play. If at any point you feel your gaming habits are becoming a concern, we want you to reach out to us directly so we can discuss the options available to you.

Recognising the Signs of Problem Gambling

We at Cosmo Casino believe that awareness is the first step toward responsible play. Some signs that gambling may be becoming a problem include:

• Spending more time or money than you originally planned
• Chasing losses by increasing bet sizes or depositing more frequently
• Gambling affecting your relationships, work or daily responsibilities
• Feeling anxious, irritable or preoccupied with thoughts of gambling
• Borrowing money or using funds intended for essentials to gamble
• Hiding gambling activity from family or friends

If any of these resonate with you, we encourage you to pause and consider reaching out to our Cosmo Casino support team, or to seek assistance from a professional support organisation. You are never alone in this, and taking the first step to ask for help is a sign of strength, not weakness.

Irregular Play and Protective Measures

As part of our commitment to fair and responsible gaming, our terms identify certain patterns of play as irregular, including large single bets relative to bonus value, use of double-up features to inflate bet sizes, even-money bets on Sic Bo, Craps and Roulette, and deliberate minimum-risk or hedge betting. These measures aren't just about protecting our promotional terms — they also help us identify situations where a player's betting behaviour may signal distress or an attempt to manipulate outcomes rather than enjoy the games. We at Cosmo Casino monitor for these patterns as part of our broader responsible gaming approach. Our Cosmo bonus terms are designed with these protections in mind.

External Support Resources

While Cosmo Casino provides internal tools and account protections, we also want you to know about independent organisations that specialise in gambling support. These resources are free, confidential, and available to anyone who needs them, regardless of where you play:

• GamCare – offering free information, advice and support for anyone affected by problem gambling
• Gamblers Anonymous – a peer support fellowship for individuals recovering from gambling addiction
• BeGambleAware – providing resources, self-assessment tools and helplines
• National Council on Problem Gambling – a helpline and resource centre available across North America

We recommend bookmarking these resources even if you don't currently feel you need them. Having this information readily available can make all the difference if concerns arise later, either for yourself or someone close to you.

Self-Exclusion and Account Closure

If you feel that taking a break from gambling would benefit you, we at Cosmo Casino want to make that process as straightforward as possible. We encourage you to contact our support team directly to discuss self-exclusion or account closure options. Our Casino Support Centre is your first point of contact, and if any dispute arises regarding your account, it can be escalated to eCOGRA as our alternative dispute resolution body, whose decision is final. Complaints may also be addressed directly to the Kahnawake Gaming Commission at [email protected], and must be submitted within 6 months of the issue arising.

Our Cosmo platform is designed to make this communication easy. Whether you reach us through live chat, e-mail or our telephone support, our team is trained to handle these conversations with sensitivity and discretion. Your privacy and comfort matter to us throughout this process.

Protecting Our Younger and Vulnerable Players

We at Cosmo Casino take the protection of minors and vulnerable individuals extremely seriously. Our minimum age requirement of 19 is enforced at account verification, and we actively monitor for signs of underage access. If you are a parent or guardian concerned about a family member's access to our platform, we encourage the use of device-level parental controls and filtering software in addition to contacting our support team for guidance.

For vulnerable players, including those experiencing financial hardship, mental health challenges or other personal difficulties, we want our Cosmo Casino platform to be a source of safe entertainment, not added pressure. If you believe someone you know may benefit from a check-in regarding their gambling habits, we encourage open conversation and, where appropriate, professional support.